Website Accuracy

We try to keep our website as accurate and up to date as possible with regards to specification, colours, materials and prices. We deal with thousands of products from a large number of manufacturers and changes do occur. We cannot be held responsible for changes to products supplied in respect of any of the above factors shown on our website. Where unforseen errors occur on our website we reserve the right to cancel the transaction and make any refunds necessary.

Product Availability

Some products may at certain times experience delays in supply due to the specialist nature of the sport or unexpected high demands. We will try to keep you informed of the status of any incomplete orders. If products are not likely to be available within a reasonable timescale you will be offered the option of a suitable alternative as close as possible in specification and price to your original order. Of course, you have the option to cancel your order and obtain a refund if applicable. However, for special order items we may be unable to refund any deposit.

Certain items seen on our website may be limited in availability. We reserve the right to cancel any order made with us in such cases if for whatever reason we are unable to supply the product.

Sale & Special Offer Items

Sale items, end of line and clearance offers are available on a first come first served basis. The publicising of a product on offer on our website does not guarantee availability and we reserve the right to cancel any orders in such cases if the product has sold out or is not available for any reason. When we hold a sale or offer a discount voucher, this will not be accepted on items that are already reduced.

Any prices shown on the website are valid for web sales only and may vary from those in store.

Warranty & Returns Policy

We make every effort to ensure the goods we supply to you are suitable for the purpose intended and are free from any defects. You are free to return unwanted goods that are unused within 30 days of delivery. Goods that have been used cannot be retuned unless there is a warranty claim for the product.

Most products are supplied with a manufacturer's 12 month warranty against defects in workmanship or materials. This warranty applies only to the original purchaser. Certain items may be excluded from warranty such as latex seals, used goods and sale or end of line items. Wear and tear, accidental or intentional damage or inappropriate use are not covered by any warranty. Your statutory rights are not affected.

Returns & Warranty Claims Procedure

If you suspect you have a faulty product supplied by us, please contact us in the first instance by phone. Some problems may be resolved or avoided by an explanation or advice from one of our staff members.

If you need to return the goods to us, please do so by sending the goods with the original packaging and all labels, tags and your receipt back to us by a secure delivery method. We recommend you use Royal Mail Signed For, Special Delivery or a courier, as we cannot be held responsible for non-arrival of goods. Please enclose a letter detailing what is wrong, contact details and a copy of the original receipt or invoice. This will allow us to gain all the relevant information on which to process the return as quickly as possible.

On receipt of the goods we will inspect the products and contact you within 48 hours to confirm receipt of the goods and explain the next action to be taken. In some instances we reserve the right to return the item to the manufacturer for further inspection or testing. If the problem is covered by warranty, we will arrange a suitable replacement, repair, alternative or refund.

Product Exchanges & Refunds

If you need to exchange a product for an alternative, for example if you have the incorrect size please do so by sending the goods with the original packaging and all labels and tags back to us by a secure delivery method. We recommend you use Royal Mail Signed For, Special Delivery or a courier, as we cannot be held responsible for non-arrival of goods.

Please enclose a copy of the original receipt or invoice. Please advise what the reason for the return is and the action you require regarding a replacement or alternative. This will allow us to gain all the relevant information on which to process the return as quickly as possible. On receipt of the goods we will inspect the products and contact you within 48 hours to confirm receipt of the goods and explain the options for an alternative or replacement.

You are responsible for return postage costs to us and the goods must be in an unused and as new condition. Postage back to you of the new item will be paid for by us, except for canoes, kayaks and paddles. We reserve the right to charge a 15% restocking fee if applicable.